markas338 FAQ

On the login page, click "Forgot your password?" Below the password field. Enter your registered email address, and we will send a password-reset link to your inbox within two minutes. Click the link (valid for one hour) and follow the prompts to set a new password. If you do not receive an email after five minutes, check your spam folder or contact our support team via live chat. Our team in Jakarta or Surabaya can resend the email or assist with account recovery during business hours (Monday–Friday, 09:00–18:00 local time).

We encrypt all network traffic between your device and our servers using industry-standard TLS 1.2 or later. Your password is hashed and never stored in plain text. Identity documents you upload for KYC verification are stored in a secure vault with restricted access. We do not sell your personal information to third parties. Your data is retained only as long as necessary to deliver service and comply with local anti-fraud and anti-money-laundering requirements. For full details, consult our Privacy policy

markas338 services are available only in jurisdictions where local law permits online gaming and sports betting. We do not offer services in regions where online wagering is prohibited or restricted. You are responsible for verifying that your location allows access to our platform before opening an account. Our support team can clarify regional eligibility during business hours. If you are unsure about your jurisdiction's rules, consult our Legal notice or email our compliance team.

Our live chat team is available Monday–Friday, 09:00–18:00 local time (extended to 22:00 on some evenings). We are closed on weekends and regional holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi. During these periods, you can email us and we will respond within 24 hours once we resume normal hours. We operate support centres in Jakarta, Surabaya, Bandung, Medan, and Semarang, and we communicate in Indonesian, English, and other regional languages.

markas338 supports deposits in IDR (Indonesian Rupiah) across a range of amounts. Minimum and maximum account preferences vary by payment method. For e-wallets such as DANA, e-wallet, mobile banking, and local payment, minimums typically start at our welcome offer, and maximums range from our welcome offer to our welcome offer depending on your account status and the e-wallet provider. Direct bank transfers via online payment, e-wallet, mobile banking, and local payment may have different thresholds. Check the deposit page in your account for exact limits, or contact live chat to confirm your payment method's range.

Deposits via local payment, online payment, or e-wallet take three steps. First, log into your markas338 account and navigate to the Deposit page. Second, select mobile banking, local payment, or online payment from the payment-method list and enter your deposit amount. Third, confirm and you will be redirected to the e-wallet app or prompted to scan a QR code. Complete payment in the e-wallet, and funds appear in your markas338 balance instantly on weekdays. During regional holidays such as Idul Fitri or Nyepi, e-wallet processing may be slower due to bank closures. If funds do not arrive within five minutes, contact live chat with your transaction ID.

If you have a promotion code from markas338, enter it during account registration or in your account settings under "Promotions" or "Bonus codes." Some codes apply only to first-time deposits; others are valid for existing users during specific periods. Codes expire on the date shown. If a code does not work, verify that it is spelled correctly, that it has not expired, and that you meet any eligibility requirements (for example, some codes require a minimum deposit or are reserved for users in specific cities like Jakarta or Bandung). Contact live chat if a valid code still fails.

Withdrawals to e-wallet, mobile banking, local payment, or online payment typically complete within 1–2 business hours on weekdays. Bank transfers to e-wallet, mobile banking, local payment, or online payment take 1–3 business days depending on the receiving bank's processing. During regional holidays such as Idul Adha or Imlek, bank processing is delayed and withdrawals may take longer. Before you can withdraw, we require KYC verification (national ID or passport upload). Our team reviews documents during business hours and typically approves them within one business day. Once approved, your withdrawal request enters the processing queue.

RTP stands for Return to Player, expressed as a percentage. It describes the average portion of all bets that a slot game returns to players over a long period (usually millions of spins). For example, an means that, on average, the game returns our welcome offer per our welcome offer wagered across all players and all time. RTP is not a guarantee of your personal return; individual sessions are subject to variance. Games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways each have their own RTP, disclosed in the game's information or help menu. RTP is set by the game developer and is fixed; markas338 does not alter it.

Yes. markas338 offers live-dealer tables staffed by real dealers broadcast from multi-camera studios. Games include blackjack, roulette, baccarat, and Dragon Tiger. You can join a table anytime during operating hours, place bets in IDR, and interact with the dealer via chat. Live games require a stable internet connection (4G or WiFi recommended). Minimum bets vary by table; check the game lobby to see options. Live sessions are streamed in real time with no delay, and results are final once the dealer closes the round.

markas338 covers major football leagues and tournaments including Liga 1 (Indonesia), Piala Indonesia, Piala AFF, Premier League, and Champions League. We also offer esports markets for Mobile Legends, Free Fire, and PUBG Mobile, plus live coverage of MotoGP and badminton. Each market lists available bet types, odds, and live scores. You can place bets before kickoff or during live play (in-play betting). All odds and results are sourced from licensed data providers. Rules for each market are available in the game info or betting rules section of your account.

KYC (Know Your Customer) is identity verification required by anti-fraud and anti-money-laundering regulations in Indonesia and other jurisdictions. markas338 requires you to upload a clear image of your national ID, passport, or driver's licence. Our verification team reviews documents during business hours and typically approves them within one business day. Once approved, you can deposit and withdraw without limit. KYC protects both you and markas338 by preventing account takeover, fraud, and underage access. Your documents are encrypted and retained only for compliance purposes.

If you suspect unauthorized access to your markas338 account, contact our support team immediately via live chat or email. Do not attempt to log in again if you notice suspicious activity. Provide your username or email, and our team will lock your account and reset your password. Once reset, you can log back in and review your transaction history. If fraudulent transactions have occurred, we will investigate and may issue a credit depending on our findings and local regulations. Always use a strong, unique password and enable two-factor authentication if available to reduce future risk.